CWC finally make a statement [26 February 1998]
No doubt provoked by The Times, CWC have made a statement and emailed it to many people who had previously contacted them. The second and subsequent paragraphs are common to all emails forwarded to me.
I am responding on behalf of Mr Wallace regarding your facsimile dated 20th February 1998.
We are able to confirm that we have no intention at present to remove the free local calls from Videotron customers. Cable & Wireless will be continuing to improve our alternative offerings and encouraging customers to migrate over to the new packages. Please note that customers who choose to remain on their old tariff should be aware that charges outside of the free local call time window will not be adjusted in line with the new Cable & Wireless tariffs.
Cable & Wireless reserves the right to vary our terms and conditions in accordance with our contract, including the free local calls element, and therefore cannot guarantee that this will never change. In this respect the article in The Times of 18th February 1998 is not wholly accurate.
I trust that the above has clarified our position in relation to the matter.
Well, it hasn't.
- Obviously 'reserves the right' is a trapdoor; I have sent the whole statement to the Consumer's Association for their comments on that paragraph in particular.
- The phrase 'no intention at present' is gloriously vague; how is 'the present' defined?
- The third sentence, to me, implies that the 'alternative offerings' need improvement.
- If the 18 February Times article 'is not wholly accurate', who was 'inaccurate'?
- Was the 25 February Times article 'wholly accurate'?
- What is 'our contract'? It's Videotron's contract, not CWC's contract.
- The statement uses 'contract' in the singular: there are several Videotron contracts with different terms and conditions, and the downloadable contract is a relatively recent version.
- What is the 'free local calls element' in the contract? There is no mention of free local calls in the downloadable contract, for example.
- I thought the company was called Cable and Wireless Communications?
So we now have three statements from CWC: those from The Times' articles and this one ... which sits shakily between them.
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