CWC resort to the Stonewall Defence [27 March 1998]
If you haven't already complained about removal of your Combined Service Discount please go to the legal page which tells you how to make your complaint. (In passing, observe the remarks added to that page about the DTI and OFTEL - they are now interested).
CWC know they are vulnerable over the removal: a source, of a literary bent, speaks of an echoing 'thump, thump' from Graham M Wallace's office ...
"George Bernard Shaw, in 1896, reviewed Sir Henry Irving in the rôle of Richard III and noted his wooing of Lady Anne 'as if he were a Houndsditch salesman cheating a factory girl over a pair of second-hand stockings'. A Videotron customer was reminded of this review.
That customer took on combined telephone and television services with a verbal and written promise of lower line rental [Combined Services Discount - AMS] and complained of breach of contract by CWC when the contract was unilaterally changed against the customer's interest.
Mr Wallace's legal adviser, Wulstan Berkeley, shot back that:
[...] any withdrawal of any particular discount you are receiving is a variation of the price [...]
When the customer continued to press the complaint, Mr Wallace slammed shut the door:
We have already made our position clear on the line rental charges, as advised in the letter from Mr. W. Berkeley to yourself. The contents of which were subsequently confirmed by my office. This matter is now closed and we are not prepared to comment further. [...] I do not propose therefore to enter into further correspondence with yourself on these matters.
Graham M. Wallace
So the customer is unable to tell Mr Wallace that several
distinguished lawyers take a different view of the English law of
contract. The customer is unable to express her or his astonishment
that Mr Wallace - with a reported salary of £900,000 a year [Marketing Week, 9 March 1998 - AMS] - should have so little interest in the rights of CWC's customers.
The customer's letter went to another member of the CWC family. Mr Wallace may yet come to hear of these pressing concerns."
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